Q: Is it mandatory to connect with Stripe?

Yes, it is mandatory to connect with Stripe if tutors want to: <ul> <li>Appear on our public search</li> <li>Sell lessons &amp; get paid directly into their bank accounts</li> </ul> <h3 id="stripepayouts">Stripe Payouts</h3> After a processed payment, tutors will get paid directly into their bank accounts 4 business day Applies to: New Zealand Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday. 5 business day Applies to: Malaysia Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by the following Monday. 7 calendar day Applies to: All countries (including Estonia) except Japan, and high-risk businesses in Australia or United States Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday. 30 calendar day Applies to: Brazil Payouts are made daily and contain payments processed thirty calendar days prior. For example, payments received on July 1st would be paid out on July 31st. Japan weekly Applies to: Japan Payouts are made once a week (on a day of your choosing) and include payments processed between 4 and 11 days prior. For example, if payouts are scheduled on Wednesdays, your account balance from Sunday of the previous week until Saturday of the previous week are deposited every Wednesday.

Q: How to Verify my Identity on Stripe

In order to increase security in financial transactions, identity verification is an useful tool of **KYC **- Know your Customer Policy. It allows to verify your identity and check if your inputed data is related, decreasing fraud risks. This practice has become common in financial means, as digital banks and payment platforms. The user must upload a photo of his ID document and then the platform should approve it. Each country has its own policy, the user must verify which documents will be accepted. <h6 id="formsofidentificationacceptedinmanycountries">Forms of Identification accepted in many countries :</h6> <ul> <li>Original ID National Card (back and front scan)</li> <li>Original Driver's License (back and front scan)</li> <li>Original Passport</li> <li>Resident Permit ID or Visa Card (for foreigners)</li> </ul> To check the complete list, access <a href="https://stripe.com/docs/connect/identity-verification-api">Identity Verification</a> <h6 id="archivesquality">Archives' Quality:</h6> The photo must be clear, avoiding blurs. Must be colored and with all legible information (name, date of birth, identification number) in order to be recognized by the program. The entire document must appear in the photo (ensure that all borders appear). If the document is scanned, try to center it as much as possible and scan it with a sheet of paper to avoid transparencies. In the case of a passport, do your best to ensure that the barcode is properly framed. <h6 id="archivesformat">Archives' Format:</h6> Preferencial formats are: JPG, PNG and PDF, with less than 10 MB, clear and colored image. Avoid shado

Question 1

How to appear in the public search

Accepted Answer

In order to register as a tutor on Tutor.id and have your profile visible in our public search, you must complete your tutor profile and **send it to approval **to our team.

How does the profile approval work?

When you submit your profile, Tutor.id team will review it so you can appear on the public search.

✅ If the profile meets our quality requirements -> Success! We will grant you a verified stamp and you will be visible on the public search.

❌ If the profile still needs some changes -> We will ask you to submit again with the suggested changes.

What are the requirements to submit your profile and appear on the public search?

Connect with Stripe
Add relevant work experience or relevant education
Verify your email address
Add a professional profile picture
Add availabilities
Add Subject (minimum 1)
Add Skype ID

How to make the public profile even more attractive for students?

It is not mandatory, but if you want to increase your chances to get bookings, please add:

A personal video about you (if you are teaching online, that gives a good grasp to your student about your didactic and personality)
Certificates (with PDF proof)

How can you boost your ranking in the platform?

Invite your previous students to the platform to write recommendations about you.
Ask your students to review your lessons (after each lesson your students will receive an email, and all they need to do is to click a heart if they like t

Question 2

What should I do if my country is not supported by Stripe?

Accepted Answer

If your country is not supported by Stripe (check the list: Is my country supported by Stripe?), we recommend that you open a digital account in a country supported by Stripe as USA. One of the options is to create a Free Bordeless account on Transferwise.

What is TransferWise?

TransferWise is a payment platform, very similar to PayPal that allows you to create an account in another country, even if you don't live there. When you open a TransferWise account, you may use it to open a Stripe account, even if your country is not currently supported by Stripe. In short, you can open a Stripe account using information from your TransferWise account.

Do you want to know more about TransferWise's Free Borderless Account? Read more about it here.

Can I open TransferWise account for my company or business?

Yes, you may open a company/business Borderless Account with TransferWise using your business registration number and/or tax identification number assigned to your company in your country. You may also open a personal account. However, as a freelancer on Tutor.id, we recommend a company or business account.

So, what should I do?

Create a Free Borderless Account based in a country in Stripe's List (i.e. USA) and then register this account on Stripe as explained in this article: [How to receive online payments](/e

Question 3

Is my country supported by Stripe?

Accepted Answer

Before register, you must be sure that your country is connected with us. We're limited by a list of countries supported by Stripe (our Payment Platform).

Does it affect teachers or students accounts?

It affects Tutors' accounts. That's because this payment system aims to help tutors to be paid and make it easier for students to buy packages of classes from tutors. Without Stripe, tutor's won't be able to receive their payments.

How do I know if my country is supported by Stripe?

Stripe supports a lot of countries, currently 37 countries, among them:

United States
Canada
United Kingdom
Japan
Australia
Portugal
Brazil

To check the complete list, access: Countries Supported by Stripe List How to contact Stripe's Support

Question 4

Is it mandatory to connect with Stripe?

Accepted Answer

Yes, it is mandatory to connect with Stripe if tutors want to:

Appear on our public search
Sell lessons & get paid directly into their bank accounts

Stripe Payouts

After a processed payment, tutors will get paid directly into their bank accounts

4 business day Applies to: New Zealand

Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday.

5 business day Applies to: Malaysia

Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by the following Monday.

7 calendar day Applies to: All countries (including Estonia) except Japan, and high-risk businesses in Australia or United States

Payouts are made daily and contain payments processed seven calendar days prior. For example, payments received on a Tuesday are paid out by the following Tuesday.

30 calendar day Applies to: Brazil

Payouts are made daily and contain payments processed thirty calendar days prior. For example, payments received on July 1st would be paid out on July 31st.

Japan weekly Applies to: Japan

Payouts are made once a week (on a day of your choosing) and include payments processed between 4 and 11 days prior. For example, if payouts are scheduled on Wednesdays, your account balance from Sunday of the previous week until Saturday of the previous week are deposited every Wednesday.

Question 5

How do I delete my account?

Accepted Answer

To delete your account, access "My Account" in your Profile.

Fig. 1. Acess "My acount" tab

Then go to the bottom of the page and find the "Delete Account" section

Fig. 2. Finding the "Delete account" section

Click on the "Delete account" link, a tab will open where you can enter your reason, re-enter your password and confirm the action.

Fig. 3. Tab of "Delete account" link

After we ask for it, you will receive an email to continue the process with a link that must be accessed within 24 hours after requesting.

Question 6

How to Verify my Identity on Stripe

Accepted Answer

In order to increase security in financial transactions, identity verification is an useful tool of **KYC **- Know your Customer Policy. It allows to verify your identity and check if your inputed data is related, decreasing fraud risks.

This practice has become common in financial means, as digital banks and payment platforms. The user must upload a photo of his ID document and then the platform should approve it. Each country has its own policy, the user must verify which documents will be accepted.

Forms of Identification accepted in many countries :

Original ID National Card (back and front scan)
Original Driver's License (back and front scan)
Original Passport
Resident Permit ID or Visa Card (for foreigners)

To check the complete list, access Identity Verification

Archives' Quality:

The photo must be clear, avoiding blurs. Must be colored and with all legible information (name, date of birth, identification number) in order to be recognized by the program. The entire document must appear in the photo (ensure that all borders appear). If the document is scanned, try to center it as much as possible and scan it with a sheet of paper to avoid transparencies. In the case of a passport, do your best to ensure that the barcode is properly framed.

Archives' Format:

Preferencial formats are: JPG, PNG and PDF, with less than 10 MB, clear and colored image. Avoid shado

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