When a feature does not work as it should, we have prepared a quick guide of information to be sent to our team for investigation:

The full name or email of the student and / or tutor involved
The summary of what happened
Screenshot of the error/situation (if it's possible)

After that, contact our customer service:

Chat (on the platform)
Tutor.id Facebook (@TutorIdInternational)
Email (team@tutor.id)

Your problem will be reported and you will be informed when it is fixed. Thank you!

Updated on: 12 / 08 / 2020