How Payments works
At Tutor.id platform all payments/payouts/charges are managed by Stripe platform. Stripe is an outside company specialized in Payments Process (like Payoneer, Paypal, Transferwise).

All questions related to this field should be redirected to Stripe's support because we don't have access to all your Stripe information, we can just check the purchases from students or subscription charges. Payouts is directly with Stripe and/or your bank.

Here there are some articles that may help you find a solution:

What should I do if my country is not supported by Stripe?

How to do Two-Step Authentication on Stripe

Is my country supported by Stripe?

Is it mandatory to connect with Stripe?

How to receive online payments

Can't connect to Stripe?

How to Verify my Identity on Stripe

How to contact Stripe's Support
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