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All you need to know about how to create, configure, deactivate and delete your account
Is it mandatory to connect with Stripe?
Yes, it is mandatory to connect with Stripe if tutors want to: Appear on our public search Sell lessons & get paid directly into their bank accounts Stripe Payouts After a processed payment, tutors will get paid directly into their bank accounts 4 business day Applies to: New Zealand Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday. 5 business day Applies to: Malaysia Payo
Do I need to have a company registered to connect with Stripe?
Absolutely no! You can leave the fields in blank if you don't have a business account. Stripe enables tutors that hold only a natural person checking's account to connect with Stripe!
How do I delete my account?
Up to the moment, the only way to delete your account is via helpdesk. Get in contact with us through e-mail (email@example.com) or chat and ask us to delete your account. If you just wish to deactivate your account, follow the instructions below: 1) Access your account and select the tab"Profile > Settings" 2) Scroll down and select "Deactivate" !(https://storage.crisp.chat/users/helpdesk/website/fc2
Is my country supported by Stripe?
Before register, you must be sure that your country is connected with us. We're limited by a list of countries supported by Stripe (our Payment Platform). Does it affect teachers or students accounts? It affects Tutors' accounts. That's because this payment system aims to help tutors to be paid and make it easier for students to buy packages of classes from tutors. Without Stripe, tutor's won't be able to receive their payments. How do I know if my country is supported by Str
How to Verify my Identity on Stripe?
In order to increase security in financial transactions, identity verification is an useful tool of KYC - Know your Customer Policy. It allows to verify your identity and check if your inputed data is related, decreasing fraud risks. This practice has become common in financial means, as digital banks and payment platforms. The user must upload a photo of his ID document and then the platform should approve it. Each country has its own policy, the user must verify which documents
Can't connect to Stripe?
Stripe is our payment system and it's mandatory to connect with it to join us. Read more about it: Is it mandatory to connect with Stripe? Although Stripe is a separate company, we are making tutorials to make it easier for our users to connect to Stripe. But once you're having problems in this specific part of the register you should first check if your problem is listed here: Can't find my country in "Where are you based? Secti
How to do Two-Step Authentication on Stripe
Stripe is a payment system available on Tutor.id for teachers. It's mandatory to register if you intend to get paid for your classes or get a public profile. For security reasons, Stripe has a system called Two-Step Authentication, which is commonly used in Facebook Apps. It consists of a code that is sent to your mobile to authentify your data as shown in Fig.1. Fig. 1. Two-step authentication If yo