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All you need to know about how to create, configure, deactivate and delete your account
Is my country supported by Stripe?
Before register, you must be sure that your country is connected with us. We're limited by a list of countries supported by Stripe (our Payment Platform). Does it affect teachers or students accounts? It affects Tutors' accounts. That's because this payment system aims to help tutors to be paid and make it easier for students to buy packages of classes from tutors. Without Stripe, tutor's won't be able to receive their payments. How do I know if my country is supported by Str
Is it mandatory to connect with Stripe?
Yes, it is mandatory to connect with Stripe if tutors want to: Appear on our public search Sell lessons & get paid directly into their bank accounts Stripe Payouts After a processed payment, tutors will get paid directly into their bank accounts 4 business day Applies to: New Zealand Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday. 5 business day Applies to: Malaysia Payo
How do I delete my account?
To delete your account, access "My Account" in your Profile. Fig. 1. Acess "My acount" tab Then go to the bottom of the page and find the "Delete Account" section Fig. 2. Finding the "Delete account" section Click on the "Delete account" link, a tab will open where you can enter your reason, re-enter your password and con
How to Verify my Identity on Stripe
In order to increase security in financial transactions, identity verification is an useful tool of **KYC **- Know your Customer Policy. It allows to verify your identity and check if your inputed data is related, decreasing fraud risks. This practice has become common in financial means, as digital banks and payment platforms. The user must upload a photo of his ID document and then the platform should approve it. Each country has its own policy, the user must verify which documents
Do I need to have a company registered to connect with Stripe?
Absolutely no! You can leave the fields in blank if you don't have a business account. Stripe enables tutors that hold only a natural person checking's account to connect with Stripe!
How to do Two-Step Authentication on Stripe
Stripe is a payment system available on Tutor.id for tutors. It's mandatory to register if you intend to get paid for your classes or get a public profile. For security reasons, Stripe has a system called Two-Step Authentication, which is commonly used in Facebook Apps. It consists of a code that is sent to your mobile to authentify your data as shown in Fig.1. Fig. 1. Two-step authentication If your
Can't connect to Stripe?
Stripe is our payment system and it's mandatory to connect with it to join us. Read more about it: Is it mandatory to connect with Stripe? Although Stripe is a separate company, we are making tutorials to make it easier for our users to connect to Stripe. But once you're having problems in this specific part of the register you should first check if your problem is listed here: Can't find my country in "Where are you based? Secti
How to change my nickname/url link
To change the url of your Tutor.id profile, just click on your photo and select "My account" Fig. 1. Where can I setup my nickname? Thus, you can change not only the url but also your email, login or password. Please, do not use your whole last name. We suggest you to create an URL link like that: your name + the first letter of your last name. For example, tutor Joe Doe would be: ** joed** W
How to change my account settings
To change account settings, click on your profile picture and select "My Account". Here in the "Account" tab, you can reset the login email, choose your nickname / url (as mentioned in: How to change my nickname/url link?), change your password and integrate with Facebook. ** Premium and Lite subscribers can synchronize their account with the Google calendar. ** [How to Sync with Google Calendar - [PREMIUM AND LITE SUBSCRIBERS]](/en/artic
Things you should know before signing up
Our platform acts as a Marketplace for tutors to advertise their classes, packages and be found by students. We facilitate scheduling classes and payments. But before I register, what do I need to know? If you want to be a tutor on the platform Be over 21 years old Decide which subjects to teach Have certificates or diplomas that justify your knowledge in the area Decide how much to charge per hour / class (depends on area of knowledge, experience, region average) Have a checki
How to deactivate my profile
When you deactivate your account YOU WON'T BE VISIBLE IN OUR PUBLIC SEARCH. So, if you're on vacation, for example or taking a break, you can deactivate your profile. Go to "Profile" tab and then to "Settings" Tab as shown in Fig. 1. Fig. 1. In your "Profile" tab, go to "Settings" Scroll down to "Deactivate Public Profile" section and then check the selection box. Once you do this, your profile won't
How to report a bug in the platform
When a feature does not work as it should, we have prepared a quick guide of information to be sent to our team for investigation: The full name or email of the student and / or tutor involved The summary of what happened Screenshot of the error/situation (if it's possible) After that, contact our customer service: Chat (on the platform) Tutor.id Facebook (@TutorIdInternational) Email (email@example.com) Your problem will be reported and you will be informed when it is fixed. Thank
How to Sync with Google Calendar - [Only Tutors]
If you are a Premium or Lite tutor subscriber, then you can sync your Google Calendar with your Tutor.id Calendar. Those subscribers can have the 2 way synchronization. It means that they can export Tutor.id calendar events to their GC and import their GC events to their Tutor.id calendar. Free users can only export their Tutor.id events to their Google Calendar. What are the advantages of GC Sync? That's great because you can: Sync events to add unavailabilities (as long
How Tutors can Sign Up on Tutor.id?
New Sign up flow for Tutors Type your email adress and your password, confirm your password. Select the check boxes and clicon the button. fig. 1 Sign up as a Tutor You'll need to verify your email. |Check if your email adress is correct. fig. 2 Verify your email Check your inbox and spambox for our verification email.
How to stop offering Discovery Lesson in my profile
If you want to stop offering Discovery Lessons in your profile (maybe to your invited students to not get confused) go to: Profile ===> Settings ====> Booking Policy settings and uncheck the box. Fig. 1. Uncheck the box to not offer discovery lessons - the lesson is checked by default DO NOT FORGET TO SAVE THE OPTION (at the end of the page) - check figure 2 ![Fig. 2. DO NOT FORGET TO SAVE Y
How to not be visible in the marketplace
Sometimes our tutors just want to use our management tools (CRM) to manage their students and not to get student acquisition. For those tutors we offer an option: to not be visible in the discovery page. How does it work? Your profile will still be activated and be accessible by your link profile. But you won't appear in our Discovery Page search (even when searching by name). If that's your case, go to Profile ===> Settings and uncheck the box to not be visible in our marketplace. The bo
How to update my résumé
To update your résumé, go to Profile ====> Résumé then you can edit or add a new degree. Fig. 1. Updating your résumé You can also edit or add a new work experience Fig. 2. Work experience section Here you can change your Course's information (edit ou add) and certificates. We expect you to add all
How to change my profile picture and other basic informations
To change your profile picture you can go to Profile ====> Basic information then you can change your photo by browsing the file (check Fig. 1). Fig. 1. Profile ===> Basic information Here you can also update your name, phone number, date of birth, video (URL), your life motto and your "about me" section (check Fig. 2). ![Fig. 2. Life motto and "about me" section](https://storage.crisp.chat/users
How to reset my password
Did you forgot your password? Not a problem! Click on the link : "Help! I forgot my password!" Fig. 1. I forgot my password! Put your email adress so we can send you a reset link. Fig. 2. Put your email so we can send a reset link This is the email you will receive. Get your spambox too! ![Fig.