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All you need to know about how to create, configure, deactivate and delete your account
Is it mandatory to connect with Stripe?
Yes, it is mandatory to connect with Stripe if tutors want to: Appear on our public search Sell lessons & get paid directly into their bank accounts Stripe Payouts After a processed payment, tutors will get paid directly into their bank accounts 4 business day Applies to: New Zealand Payouts are made daily and contain payments processed four business days prior. For example, payments received on a Monday are paid out by Friday. 5 business day Applies to: Malaysia Payo
Is my country supported by Stripe?
Before register, you must be sure that your country is connected with us. We're limited by a list of countries supported by Stripe (our Payment Platform). Does it affect teachers or students accounts? It affects Tutors' accounts. That's because this payment system aims to help tutors to be paid and make it easier for students to buy packages of classes from tutors. Without Stripe, tutor's won't be able to receive their payments. How do I know if my country is supported by Str
How do I delete my account?
To delete your account, access "My Account" in your Profile. Fig. 1. Acess "My acount" tab Then go to the bottom of the page and find the "Delete Account" section Fig. 2. Finding the "Delete account" section Click on the "Delete account" link, a tab will open where you can enter your reason, re-enter your password and con
Do I need to have a company registered to connect with Stripe?
Absolutely no! You can leave the fields in blank if you don't have a business account. Stripe enables tutors that hold only a natural person checking's account to connect with Stripe!
How to Verify my Identity on Stripe
In order to increase security in financial transactions, identity verification is an useful tool of **KYC **- Know your Customer Policy. It allows to verify your identity and check if your inputed data is related, decreasing fraud risks. This practice has become common in financial means, as digital banks and payment platforms. The user must upload a photo of his ID document and then the platform should approve it. Each country has its own policy, the user must verify which documents
Can't connect to Stripe?
Stripe is our payment system and it's mandatory to connect with it to join us. Read more about it: Is it mandatory to connect with Stripe? Although Stripe is a separate company, we are making tutorials to make it easier for our users to connect to Stripe. But once you're having problems in this specific part of the register you should first check if your problem is listed here: Can't find my country in "Where are you based? Secti
How to do Two-Step Authentication on Stripe
Stripe is a payment system available on Tutor.id for teachers. It's mandatory to register if you intend to get paid for your classes or get a public profile. For security reasons, Stripe has a system called Two-Step Authentication, which is commonly used in Facebook Apps. It consists of a code that is sent to your mobile to authentify your data as shown in Fig.1. Fig. 1. Two-step authentication If yo
How to change my nickname/url link
To change the url of your Tutor.id profile, just click on your photo and select "My account" Fig. 1. Where can I setup my nickname? Thus, you can change not only the url but also your email, login or password. Fig. 2. This possibility is also suggested for new accounts at the time of registration, but f
How to sign up on Tutor.id
Signing up is easy and fast When accessing the Tutor.id page , click on register Fig. 1. Sign up Sign up with your Facebook or fill in with your email and choose a password (at least 8 characters) Fig. 2. Email and password Fill in your basic information: Name Surname Phon
How to change my account settings
To change account settings, click on your profile picture and select "My Account". Here in the "Account" tab, you can reset the login email, choose your nickname / url (as mentioned in: How to change my nickname/url link?), change your password and integrate with Facebook. ** Premium subscribers can synchronize their account with the Google calendar. ** ![Fig. 1. Account settings](https://storage.crisp.chat/users/helpdesk/website/fc217f
Things you should know before signing up
Our platform acts as a Marketplace for tutors to advertise their classes, packages and be found by students. We facilitate scheduling classes and paying teachers. But before I register, what do I need to know? If you want to be a tutor on the platform Be over 18 years old Decide which subjects to teach Have certificates or diplomas that justify your knowledge in the area Decide how much to charge per hour / class (depends on area of knowledge, experience, region average) Have a
How to deactivate my profile
When you deactivate your account YOU WON'T BE VISIBLE IN OUR PUBLIC SEARCH. So, if you're on vacation, for example or taking a break, you can deactivate your profile. Go to "Profile" tab and then to "Settings" Tab as shown in Fig. 1. Fig. 1. In your "Profile" tab, go to "Settings" Scroll down to "Deactivate Public Profile" section and then check the selection box. Once you do this, your profile won't
How to report a bug in the platform
When a feature does not work as it should, we have prepared a quick guide of information to be sent to our team for investigation: The full name or email of the student and / or tutor involved The summary of what happened Screenshot of the error/situation (if it's possible) After that, contact our customer service: Chat (on the platform) Tutor.id Facebook (@TutorIdInternational) Email (firstname.lastname@example.org) Your problem will be reported and you will be informed when it is fixed. Thank