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Everything you need to know regarding payments on Tutor.id
What should I do if my country is not supported by Stripe?
If your country is not supported by Stripe (check the list: Is my country supported by Stripe?), we recommend that you open a digital account in a country supported by Stripe as USA. One of the options is to create a Free Bordeless account on Transferwise. What is TransferWise? TransferWise is a payment platform, very similar to PayPal that allows you to create an account in another country, even if you don't live there. When you op
How much does Tutor.id charge per service?
We have prepared a short summary of all costs and fees involved in the platform. How much is the registration fee? Registration on the platform is FREE, both for tutors and students. What are the fees charged for the service? When students purchase lessons from tutors, our payment system provider (Stripe) charges a fee per transaction, each fee varies per country: Europe/ North America/ Other countries: 2.9% + 0.3 Brazil: 3.99% + R$0.50 Tutor.id's service fee for tutors is **
How to contact Stripe's Support
We've partnered with to handle our incoming and outgoing payments. Tutor.id does not (and should not) have access to your financial data. So, if you're facing any issue with payouts or questions about Stripe, kindly contact Stripe's Support. But, how? Just follow our step-by-step guide! Step 1 Find the link highlighted in figure 1 and click on it. ![Fig. 1. Step 1 - find Stripe's support](https://storage.crisp.chat/users/h
How does Tutor.id's fee work?
Tutor.id charges a ** service fee ** of 15% for the purpose of maintaining the platform and marketing our tutors. The fee, however, is reduced for tutors with a subscription plan: Lite plan: 12.5% Premium Plan: 10% Keep in mind that tutors pay ** 0% fee for any invited students. ** How does it work? The tutor must invite the student by e-mail or send a personal invitation link. How to invite students However, ** attention **: __
Tutor.id does not issue full refunds According to our policy, we do not issue full refunds to all case scenarios. Students have to agree with that before purchasing a lesson package. The unused hours of the packages shall be negotiated between the tutor and the student and may result in an extension of the validity of the package or a refund to the student made by the tutor himself, outside Stripe platform. We are happy to extend package validity upon agreement with the tutor. Tutor
Tutor.id is not allowed to provide tax information Taxes are responsibility of each tutor and vary depending on the country. We are not allow to provide any information about taxes, however we can suggest you to: Consult a tax attorney or tax accountant advisor Talk to your bank account manager Talk to Stripe's support/ Read their documentation about taxes How to contact Stripe's Support
Which payment methods are accepted?
All payments on Tutor.id are securely processed by ** Stripe **, our payment partner. Currently, in most markets ** Visa ** and ** Mastercard ** are accepted, in some countries "AMEX" as well. What is Stripe? Stripe may not be well known in some countries, but it is a global company that processes securely millions of dollars worldwide. Read more on: Stripe Customers Stripe has the most rigorous level of certification available in the payments ind
How to connect to Stripe in 10 steps:
Connecting to Stripe is mandatory for tutors who register on Tutor.id. Read the article Is it mandatory to connect with Stripe? Stripe is our payment partner that helps the tutor to issue payments online and to be ** paid directly to their bank account **. What is Stripe? Stripe is a global company that processes safely millions of dollars worldwide, to check if your country is supported by Stripe read this article [Is
I have problems/questions about my payouts, what should I do?
How Payments works At Tutor.id platform all payments/payouts/charges are managed by Stripe platform. Stripe is an outside company specialized in Payments Process (like Payoneer, Paypal, Transferwise). All questions related to this field should be redirected to Stripe's support because we don't have access to all your Stripe information, we can just check the purchases from students or subscription charges. Payouts is directly with Stripe and/or your bank. Here there are some articles that ma